Frequently Asked Questions
How far in advance can I reserve a bouncer or slide? How much lead time do you need?
We appreciate as much advance notice that you can give us. The sooner that you reserve, the better chance you have in reserving your choice of our popular inflatables. We will do the best we can to work with you even if it’s a last-minute request.
Do you require a down payment? When is the payment due?
Yes, all reservations must be secured with a $50 non-refundable down payment by cash, check, or money order to hold your reservation. Down payments are applied toward the balance of your reservation and are non-refundable. The remaining balance must be paid before or at the time of delivery with cash, check, or money order.
Do you deliver & setup?
Yes! We deliver and set-up ALL of our daily inflatable rentals. Depending on how many inflatables you are renting for your event, we will set up at least 30 minutes prior to your party. During setup, we will inspect the unit for safety and ensure the cleanliness of each unit.
Is there a delivery charge?
Most surrounding cities of Sheboygan are free, but please call for current delivery charges.
Can I pick the unit up?
In most cases, this is a NO. The only unit we allow to be picked up is the Wacky Bouncer. The Wacky Bouncer can only be picked up if it is being rented as a Weekend Rental and in no other situation is it allowed that any inflatable is picked up by our customers.
What should we do to get ready for our inflatable rental?
Make sure you know where you want your inflatable rental and make sure there is enough room. Make sure that the inflatable will be within 100 feet of where the electric cord will be plugged in.
Please make sure that your yard is clean and free of debris.
We WILL NOT set up an inflatable on rocks, gravel, sand, or dog piles. Remember, animals are not allowed in or around the inflatable, so please put them up before our arrival and during your party.
Do not mow your lawn on the day of your event.
Please turn off your sprinkler system for the duration of your party. Our Bounce Houses, Combo Units, and Obstacle Course, other than water slides are not made to be used wet.
We reserve the right to cancel if the setup area does not meet these requirements. Because we may have other rentals scheduled for the same day, please be sure that these areas are addressed before we arrive.
What type of surface can the inflatables be set up on?
We can set up on most surfaces such as grass, pavement, or even indoors. We will not set up on rocks, gravel, fresh asphalt, or sand. You are responsible to ensure there are no utilities or overhead telephone, cable, or electric lines close to where we are placing the inflatable. We are not responsible for our stakes piercing or cutting any underground utility or irrigation lines. You must notify us ahead of time if you plan to set up on pavement or indoors.
When can we rent water inflatables?
All water inflatables are available to rent from Memorial Day to Labor Day only. Please shut off water and drain on any water unit at least 60 minutes prior to pick up
Can inflatables be set up indoors?
Yes, we can set up indoors with advance notice. Be sure that the height of the ceiling is higher than the inflatable you have chosen.
Is there an extra charge to set up indoors or on the pavement?
No. We do not charge any extra to set up indoors or on the pavement. There is more time needed to set up, however. Please inform us at the time of booking if any of these situations apply so we can provide our drivers with the necessary equipment. We do not plan for these setups unless we know about them.
Is there a charge to move an inflatable once it has been set up?
Yes, there is a charge of $50 per each inflatable to move it once it has been set up. We have to compensate our drivers for their time and it really is a lot of extra hard work to move an inflatable once we have it set up. Our inflatables range anywhere from 200lbs to 600lbs so it takes a lot of time and hard work to wrap an inflatable up just so we can move it to a different location. We can’t drag the unit across the ground, especially on pavement, because we risk the unit being ripped on the bottom.
What are my responsibilities during the party?
You MUST adhere to the safety and operating guidelines. A responsible adult MUST be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage. The inflatable item will not be set up unless the contract/liability waiver is signed.
How long can I keep the inflatable?
We map out the day before and inform you of the setup and takedown times. Based on your location and drive time, we start setups as early as 8:00 AM the day of your event and start takedowns at 6 PM (weather permitting), After Labor Day, takedown times can begin earlier so that all takedowns are safely completed by dark on the day of your rental. We make every effort to ensure there is ample time to enjoy your rental.
Can we keep the inflatable overnight?
We only offer one type of inflatable to be kept overnight. The Wacky Bouncer is available overnight if you reserve a weekend rental with it. It can be picked up on Friday and returned clean, the following Monday.
How many kids can be in an inflatable bouncer at one time?
Each inflatable is designed differently based on the type of inflatable you are requesting. In a typical bouncer, you may get 8-10 children jumping at a time. However, it’s important to separate the big kids from the little kids.
What is your Cancellation or Rescheduling Policy?
If you cancel your reservation you will forfeit your non-refundable down payment. If you reschedule your rental, your down payment will be applied toward that rental. We will allow you to reschedule your event once prior to forfeiture of your down payment. If you have a current reservation scheduled and you want to remove an item from the reservation within seven (7) days of your event date, you will be charged a $50 fee per each unit removed. Any cancellations on the day of your event will result in forfeiture of down payment. This Cancellation or Rescheduling Policy applies to all customers including but not limited to churches, schools, corporations, individuals, etc. For weather-related cancellations, see "Weather Policy" below.
What is your Weather Policy?
High winds, precipitation, thunderstorms, and cold temperatures pose hazards for the safe use and operation of our inflatables. Our policy below outlines the treatment of rentals encountering unfavorable weather conditions. On a date that there is a high probability of inclement weather, we reserve the right to cancel any event. The decision to cancel an event is solely for the safety of riders and the serviceability of our units. A decision to cancel any event(s) because of weather will be made NO SOONER than 12 PM on the day prior to your event. If our dispatch team is not able to determine the probability of inclement weather, the decision could be made all the way up until the morning of the event no later than 10 AM. The following reasons ARE cause for Bounce Bringers, LLC, OR the customer to cancel a delivery after 12 PM the day prior to your event. These decisions are made with your event location forecast on www.weather.com.
Sustained winds over 15mph
Temperatures under 40° F
Steady Rain is expected all-day
Local weather forecasts at 60% or higher for rain
Inclement weather already exists in your area at the time of your event.
The following reasons ARE NOT cause for Bounce Bringers, LLC, OR the customer to cancel an event under the weather policy. The normal Cancellation policy will apply in these circumstances if you choose to cancel your event. No exceptions!
Local weather is forecast at 50% or lower
Chance of showers or occasional rain
Temperatures over 40 degrees F°
Your event is canceled due to weather that doesn’t meet the acceptable reasons to cancel
If there is a valid weather-related cancellation, any monies paid will be refunded in full. If the situation is questionable, but the customer still wants the inflatable or other equipment, you are responsible for the entire rental fee even if the weather becomes inclement. If inclement weather is not expected to pass during your event, we may begin to pick up the units early for the safety of our equipment and our staff.
From time to time our inflatables are damaged or picked up from a prior rental in otherwise unusable conditions causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the 2nd choice decision. If we are unsuccessful in our attempts to contact you prior to your event, we will make the decision on what inflatable to substitute. In the event this occurs, which is very rare, we will discount the substituted unit 10% for the inconvenience you have suffered. We will not be held responsible for this inconvenience in any other matter.
Is there a cleaning charge?
As long as it is basic general cleaning, we will do it. If excessive cleaning is needed, a cleaning charge of $100 to $500 will be required. Excessive cleaning includes spilled food, candy, drinks, or the use of silly string, pinatas, etc.
Do I receive a discount if I refer a friend? Referral Policy
We offer a Referral Program where you receive a $10 discount on your next rental for each paying customer that you refer to us. Your referral bonus only applies to events after your first event with us. Be sure your friend(s) mentions that they were referred by you when they make their reservation. You are unlimited to the number of discounts you can receive and they can be used on the same rental. For example, if you refer three (3) friends to us who book a reservation with us, you will get $30 off your next rental. Both your's and the party you refer to us must have accounts in good standing.